Terms and Conditions
Data Source Licensing
Privacy Policy
Cookie Policy

Terms and conditions
Please read these Terms and Conditions ("Terms", "T&Cs") before using the Qu chatbot ("Qu") during our beta phase, operated by Quadrivia.ai ("us", "we", "our").

1. Agreement to Terms
By accessing or using Qu, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access or use Qu. These Terms constitute a legally binding agreement between you and Quadrivia.ai.

2. Beta Product Disclaimer
2.1 Qu is currently in a beta period. This means:- The product is for general information and evaluation purposes only and may not be comprehensive or up-to-date.- Responses provided by Qu should not be trusted or relied upon for any medical decisions.- The service may be unstable, incomplete, or contain errors.- We may make frequent changes to the service without notice.- Features may be added, modified, or removed at any time.- We do not guarantee the availability, reliability, or accuracy of the service during the beta period.
2.2 Not a Substitute for Professional Medical Advice: Qu is an AI-powered chatbot and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
2.3 Emergency Situations: Qu is not designed to handle medical emergencies. In case of a medical emergency, immediately call your local emergency services.
2.4 No Doctor-Patient Relationship: Using Qu does not create a doctor-patient relationship between you and Quadrivia.ai or any of its affiliates, employees, or contractors.
2.5 Individual Variation: Medical information and advice can vary based on individual circumstances. What may be appropriate for one person may not be for another.
2.6 No Endorsement: Mention of specific treatments, products, or services does not constitute endorsement by Quadrivia.ai.
2.7 User Responsibility: Users are solely responsible for any decisions made or actions taken based on information provided by Qu. Quadrivia.ai is not responsible for any health outcomes resulting from the use of Qu.

3. Age Restriction and Eligibility
3.1 You must be at least 18 years old to use Qu. By using Qu, you represent and warrant that you are at least 18 years of age.
3.2 You must have the legal capacity to enter into these Terms and form a binding contract with Quadrivia.ai.
3.3 You must not be prohibited from using the service under the laws of your jurisdiction or any other applicable jurisdiction.

4. User Responsibilities
4.1 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.
4.2 Prohibited Uses: You agree not to use Qu:   - For any unlawful purpose or to conduct illegal activities   - To impersonate or attempt to impersonate Quadrivia.ai, a Quadrivia.ai employee, another user, or any other person or entity   - In any way that could damage, disable, overburden, or impair our service   - To upload or transmit viruses or any other type of malicious code   - To harvest or collect email addresses or other contact information of other users
4.3 Accurate Information: You agree to provide accurate, current, and complete information during the registration process.

5. Privacy and Data Protection
5.1 Privacy Policy: Your use of Qu is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy carefully.
5.2 Consent: By using Qu, you consent to the collection, processing, and storage of your data as described in our Privacy Policy.
5.3 Opt out. If you do not want Qu to use your account to train our models, you have the option to opt out by contacting support@quadrivia.ai. Please note that in some cases this may limit the ability of our beta product to better address the user experience.

6. General Disclaimers
6.1 "As Is" and "As Available" Basis: Qu is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
6.2 No Warranties: We do not warrant that Qu will be uninterrupted, timely, secure, or error-free. We make no warranty that the results that may be obtained from the use of the service will be accurate or reliable.
6.3 Third-Party Content: We are not responsible for any third-party content, websites, or services linked to or referenced from our service.

7. Limitation of Liability
7.1 Exclusion of Damages: To the fullest extent permitted by applicable law, Quadrivia.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:   (a) your use or inability to use Qu;   (b) any unauthorised access to or use of our servers and/or any personal information stored therein;   (c) any interruption or cessation of transmission to or from Qu;   (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our service by any third party;   (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through Qu.

8. Indemnification
You agree to defend, indemnify, and hold harmless Quadrivia.ai and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:   (a) your use of and access to Qu;   (b) your violation of any term of these Terms;   (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or   (d) any claim that your content caused damage to a third party.

9. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes by email and/or by posting a notice on our website. Continued use of Qu after any such changes shall constitute your consent to such changes. You are responsible for regularly reviewing these Terms.

10. Termination
10.1 We may terminate or suspend your account and bar access to Qu at any time, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
10.2 If you wish to terminate your account, please contact support at support@quadrivia.ai.
10.3 All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

11. Governing Law and Jurisdiction
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

12. Dispute Resolution
Any disputes arising out of or relating to these Terms or the Qu service shall be resolved through binding arbitration in accordance with the rules of London Court of International Arbitration. The arbitration shall be conducted in London .

13. Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

14. Entire Agreement
These Terms, our Privacy Policy, and any other legal notices published by us on Qu shall constitute the entire agreement between you and Quadrivia.ai concerning Qu.

15. Contact Information
If you have any questions about these Terms, please contact us at dpo@quadrivia.ai.By using Qu, you acknowledge that you have read and understood these Terms and agree to be bound by them.

By accessing, viewing or using Quadrivia website, you indicate that you understand and intend these Terms of Use to be legally binding and that you agree to such Terms of Use.

Data source licensing

Clinical practice guidelines are rigorously researched frameworks designed to guide healthcare practitioners and patients in making evidence-based decisions regarding diagnosis, treatment and investigations. Qu’s use of guidelines has been created by considering or using a range of datasets shown in the table below:

- CDC - Center for Disease Control and Prevention - USA
- MedlinePlus - MedLine Plus - USA
- NHS - NHS Health A-Z - UK
- CCO - Cancer Care Ontario - Canada
- CMA - Canadian Medical Association - Canada
- Wikidoc - WikiDoc - International

Privacy Policy

This Privacy Policy describes how Quadrivia.ai ("we", "us", "our") collects, uses, and shares your personal information when you use our Qu chatbot service ("Qu") during our beta phase program. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.
1. Information We Collect
1.1 Personal Information:
- Name (Optional)
- Date-of-birth (Optional)
- Email address
- Any information you provide during conversations with Qu, including but not limited to health-related information

1.2 Usage Data:
- Conversation transcripts
- Data within transcripts, including any health-related queries or information
- Log data (e.g., IP address, browser type, Quadrivia pages visited)
- Device information (e.g. device ID, operating system)

2. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain Qu, including answering your health-related queries
- To improve and personalise our services based on your usage patterns and communication with Qu
- To analyse usage patterns and trends for service enhancement
- To communicate with you about Qu, including service updates and responses to your inquiries
- To ensure the security and integrity of our platform
- To comply with legal obligations

We process your information based on the following legal grounds:
- Your consent
- Legitimate interests in improving our services and maintaining platform security
- Compliance with legal obligations

3. Data Storage and Security
3.1 Storage Location
Your data is stored on secure servers located in the United States, operated by Amazon Web Services (AWS).
3.2 Security Measures
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption of data in transit
- Access controls and authentication procedures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

4. Data Sharing and Third-Party Services
4.1 Third-Party Service Providers
We may share your data with third-party service providers that are essential for the operation of Qu, including:

- Cloud storage providers
- Analytics services
- Language model providers

4.2 Legal Requirements
We may disclose your information if required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to:
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or others
- Investigate fraud or respond to a government request

4.3 Business Transfers
If Quadrivia.ai is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:

- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate data or complete any incomplete data we hold.
- Right to Erasure: You can ask us to delete your personal data in certain circumstances.
- Right to Restrict Processing: You can ask us to restrict the processing of your data in certain circumstances.
- Right to Data Portability: You can ask us to transfer your data to another organisation or directly to you.
- Right to Object: You can object to our processing of your data in certain circumstances.
- Rights Related to Automated Decision Making: You have rights related to automated decision making, including profiling.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

6. Data Retention
We will retain personal information used for the beta phase for the duration of the beta phase, starting 27/09/24. We will maintain that data until the end of our beta phase at which point we will review the personal information we hold for the purpose it was collected in compliance with our data retention policy.

Beyond that, we retain your personal information for as long as necessary to provide you with our services and as required by applicable laws. The criteria used to determine our retention periods include:

- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations)

When we no longer need personal information, we securely delete or destroy it.

7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country.

We aim to ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

8. Children's Privacy
Qu is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Sending an email to the email address you most recently provided to us
- Placing a prominent notice on our website
- Updating the "Last Updated" date at the top of this Privacy Policy

You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:

Quadrivia.ai
Address: 4th Floor, 3 More London Riverside, London SE1 2AQ, United Kingdom
Email: dpo@quadrivia.ai

‍11. Data Protection Officer
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. You can contact our DPO at dpo@quadrivia.ai.

12. Complaint Resolution
If you have a complaint about our use of your information, we would prefer you to contact us directly so that we can address your complaint. However, you can also contact your local data protection supervisory authority.

Cookie Policy

To enhance your experience on our website and services, including the Qu chatbot, we use cookies and similar technologies. This Cookie Policy explains how and why we use them and your options for managing them.

‍What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They allow us to remember your preferences, improve your experience, and gather data about how you interact with our services.

‍Types of Cookies We Use:
- Essential Cookies: These cookies are critical to the functionality of our services, ensuring features like secure login, account management, and smooth navigation.
- Analytical Cookies: These help us track user behaviour on our website, allowing us to improve the performance and usability of our services as we grow.
- Preference Cookies: These cookies store user settings, such as language preferences, to ensure a more personalised experience when you return to our platform.
- Marketing Cookies: While we do not currently use marketing cookies extensively, as we grow, we may use them to provide relevant content and advertisements.
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‍How We Use Cookies:
- To ensure the security and functionality of our services
- To analyse traffic and usage patterns to continuously improve our offerings
- To remember your settings and preferences for a better experience
- To track the effectiveness of potential future marketing campaigns.
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‍Managing Cookie Preferences: You have the option to manage or disable cookies via your browser settings. Please be aware that disabling certain cookies may affect the functionality and usability of some features of our services.

‍Third-Party Cookies: We may integrate third-party tools and services (such as analytics platforms) that use their own cookies. These third parties have their own cookie policies, and we encourage you to review them for more information.
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‍Policy Updates: As Quadrivia AI grows, we may update this Cookie Policy to reflect new technologies, services, or legal requirements. We recommend checking this policy regularly to stay informed of any changes.
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‍Contact Us: If you have any questions or concerns about our use of cookies or wish to adjust your preferences, feel free to contact us at support@quadrivia.ai.

Version 1.1. - 24 October 2024