Privacy Policy

Privacy Policy

This Privacy Policy describes how Quadrivia.ai ("we", "us", "our") collects, uses, and shares your personal information when you use our Qu chatbot service ("Qu") during our beta phase program. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.
1. Information We Collect
1.1 Personal Information:
- Name (Optional)
- Date-of-birth (Optional)
- Email address
- Any information you provide during conversations with Qu, including but not limited to health-related information

1.2 Usage Data:
- Conversation transcripts
- Data within transcripts, including any health-related queries or information
- Log data (e.g., IP address, browser type, Quadrivia pages visited)
- Device information (e.g. device ID, operating system)

2. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain Qu, including answering your health-related queries
- To improve and personalise our services based on your usage patterns and communication with Qu
- To analyse usage patterns and trends for service enhancement
- To communicate with you about Qu, including service updates and responses to your inquiries
- To ensure the security and integrity of our platform
- To comply with legal obligations

We process your information based on the following legal grounds:
- Your consent
- Legitimate interests in improving our services and maintaining platform security
- Compliance with legal obligations

3. Data Storage and Security
3.1 Storage Location
Your data is stored on secure servers located in the United States, operated by Amazon Web Services (AWS).
3.2 Security Measures
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption of data in transit
- Access controls and authentication procedures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

4. Data Sharing and Third-Party Services
4.1 Third-Party Service Providers
We may share your data with third-party service providers that are essential for the operation of Qu, including:

- Cloud storage providers
- Analytics services
- Language model providers

4.2 Legal Requirements
We may disclose your information if required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to:
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or others
- Investigate fraud or respond to a government request

4.3 Business Transfers
If Quadrivia.ai is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:

- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate data or complete any incomplete data we hold.
- Right to Erasure: You can ask us to delete your personal data in certain circumstances.
- Right to Restrict Processing: You can ask us to restrict the processing of your data in certain circumstances.
- Right to Data Portability: You can ask us to transfer your data to another organisation or directly to you.
- Right to Object: You can object to our processing of your data in certain circumstances.
- Rights Related to Automated Decision Making: You have rights related to automated decision making, including profiling.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

6. Data Retention
We will retain personal information used for the beta phase for the duration of the beta phase, starting 27/09/24. We will maintain that data until the end of our beta phase at which point we will review the personal information we hold for the purpose it was collected in compliance with our data retention policy.

Beyond that, we retain your personal information for as long as necessary to provide you with our services and as required by applicable laws. The criteria used to determine our retention periods include:

- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations)

When we no longer need personal information, we securely delete or destroy it.

7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country.

We aim to ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

8. Children's Privacy
Qu is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Sending an email to the email address you most recently provided to us
- Placing a prominent notice on our website
- Updating the "Last Updated" date at the top of this Privacy Policy

You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:

Quadrivia.ai
Address: 4th Floor, 3 More London Riverside, London SE1 2AQ, United Kingdom
Email: dpo@quadrivia.ai

‍11. Data Protection Officer
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. You can contact our DPO at dpo@quadrivia.ai.

12. Complaint Resolution
If you have a complaint about our use of your information, we would prefer you to contact us directly so that we can address your complaint. However, you can also contact your local data protection supervisory authority.Contact Us: If you have any questions or concerns about our use of cookies or wish to adjust your preferences, feel free to contact us at support@quadrivia.ai.

Version 1.1. - 24 October 2024